These terms explain how shopping at Bloom Buy, our online merch store in Venezuela, works. By placing an order you accept these terms, together with our Privacy policy and our Returns & exchanges policy.
Prices and currency
- Our prices are in US dollars (USD).
- You pay in bolívares by Pago Móvil. The amount in bolívares is calculated with the official Central Bank of Venezuela (BCV) exchange rate of the day you pay.
- Prices, offers and coupons may change at any time, but we honor the price shown on your order.
Orders and payments
- To buy you need an account with your real details. You are responsible for keeping your password private.
- When you place your order we reserve the items and show you our Pago Móvil details and the exact amount in bolívares.
- After paying, enter the reference number on your order (and, if you like, a screenshot of the payment). We verify every payment before preparing your order.
- If you do not enter your payment within 360 hours of placing your order, the order is cancelled automatically and the items become available again.
- If we cannot find your payment, we mark it as rejected and you can enter a new reference from your order.
- We may cancel an order if there is an obvious pricing or stock error. If you already paid, we give you your money back.
Pay on delivery for returning customers
Once your paid and confirmed purchases add up to at least $50,00, you unlock pay on delivery: you can pay on receipt up to 20% of everything you have paid.
- Only confirmed payments count; cancelled or refunded orders do not.
- Amounts you still owe on other deliveries are taken off your available credit until you pay them.
- It is only available with the shipping methods that allow it.
- Bloom Buy may adjust a customer's limit or block this benefit, for example if an order is not received or not paid on delivery.
Shipping and pickup
- Local delivery: we bring your order to the address you give us within our delivery area.
- Nationwide shipping: we send your order by courier to any state. You pay the shipping fee to the courier when you collect your parcel (paid at destination).
- Store pickup: we let you know when your order is ready to be picked up.
- Delivery times are estimates and may vary for reasons beyond our control.
- Please double-check your address and phone number. If an order cannot be delivered because of incorrect details, you pay for the new shipment.
Using the store
- The photos, logos and designs in the store belong to Bloom Buy or their authors and may not be used without permission.
- We may suspend accounts used for fraud or abuse.
- We may update these terms; the version published on this page always applies.
Contact
If you have questions about these terms, contact us on WhatsApp (+58 422 1235420) or by email (bloombuy414@gmail.com).
Questions about our policies? Contact us