We want you to love what you buy. If something is not right, we will help.
Defective or wrong items
- If you receive an item with a manufacturing defect or different from the one you ordered, contact us within 7 days of receiving it and send us photos of the item.
- We replace it at no cost and, if we cannot replace it, we give you your money back.
Refunds
- We refund defective or wrong items we cannot replace, and paid orders we cannot deliver.
- Refunds are made by Pago Móvil, in bolívares, for the dollar value of what you paid, converted at the BCV rate of the refund day.
- We do not give refunds if you simply changed your mind.
How to ask for an exchange or a refund
Contact us on WhatsApp (+58 422 1235420) or by email (bloombuy414@gmail.com) with your order number, the item and the reason. We will tell you how to send it or where to drop it off.
Questions about our policies? Contact us